UK items will be sent via Interlink Express with next day delivery and the relevant level of insurance and proof of purchase. For large or heavy items or parcels we may use UPS. In this case we will contact you beforehand to arrange a suitable delivery date.
We aim to dispatch your parcel within 4 working days for UK unframed print orders. All items will be dispatched as soon as possible and will be delivered within 2 weeks or as stated on product page. Once dispatched we will email you a dispatch notification.
In some cases where items are made to order, delivery may take longer than usual. Please bear in mind most items are handmade one-offs or from small editions so we may sell out of certain items at particularly busy periods. In this case we will advise you of a delivery date.
Shipping to non UK countries will be sent via Royal Mail’s overseas parcel services. Insurance will be obtained for goods.
Please note that shipment to non UK countries may be subject to import duties and tax. Additional charges must be paid by the customer. PRINT CLUB LONDON has no control over these charges and bears no responsibility.
Please get in touch if you require a parcel to arrive by a certain date: [email protected]
LOCAL COLLECTIONS
If you’re local to us, you might like to opt for ‘local pick up‘ at the online check out. This refers to collection from the Print Club Studio address. We’re open from 9am-6pm, Monday-Friday. If you’d like to see other prints while you’re here that’s great, simply advise our studio assistant in advance via email to: [email protected] or call us on 0207 254 9028
**Please do let us know if you would like to collect your print on the same day or following day from the time you placed the order, so we can get everything prepared for you**
BREAKAGES & DAMAGED ITEMS
If any item arrives damaged please contact us immediately and keep the item and packaging used. Please photograph the damaged item and email us, we will discuss options: [email protected]. A replacement will be dispatched after we have either received the damaged item or after advice from Interlink Express. Please wait for our instructions before returning the item to us.
For faulty items please return the goods to us within 14 days with receipt. We will offer a replacement or refund the cost of the item. In some cases the print you purchased may no longer be available as once an edition is sold out it cannot be reproduced. If this is the case you will be refunded.
LOST ITEMS
If your item does not arrive within 7 days of dispatch for UK and 14 days for rest of the world, please contact us in case delivery has been delayed.
Items returned to us by the postal service marked as not called for or unclaimed by the receiver will require additional postage costs to be paid before we can resend.
We cannot be held responsible if a parcel has gone missing due to the postal address being filled in incorrectly or missing important information. However, if we notice the address is incomplete, we will contact you before dispatch.
Risk of loss passes to you once the item has been passed to the carrier (Royal Mail or UPS).
FRAMED ORDERS
All of our frames are made to order, when purchasing please note that framed prints can take up to two weeks to arrive from the date of purchase.
Returns can be made within 14 days of your initial order. If you wish to make a return you must inform us in writing by email or letter within 14 days of making your order. When making a return you must send the item using recorded delivery and with appropriate insurance as we will not be held responsible for items missing or damaged and ensure the same tube is used to return the item.
You will be given the option of an exchange or we will refund your payment minus postage. We aim to reimburse you within 14 working days. Items made to order are not subject to returns. For example, any artwork printed to order will be non-returnable. Due to monitor settings colours may vary slightly from the colours you see on screen. However if large variations occur we will advise before shipment.
Please note framed items are non-refundable.
IF YOU RETURN A PRINT YOU WILL BE CHARGED THE SHIPPING FEE OF £9 AND REFUNDED THE BALANCE OF YOUR ORDER.
IF YOU EXCHANGE A PRINT YOU WILL BE CHARGED £9 FOR THE SECOND ORDER. FREE DELIVERY IS ON 1ST ORDERS.
IF THE PRINT ARRIVES DAMAGED AND YOU NEED TO RETURN IT TO US PLEASE ADVISE US FIRST AND THEN SEND IT VIA 2ND CLASS SIGNED FOR. The maximum we will cover for return shipment is £4.00 for 2nd class signed for UK and £20 for international.
Please note these terms and conditions refer to the Online Shop only.
If you order a print for collection but fail to collect we can hold the print for 6 months after which time it will be returned to the artist and no refund will be given. Any artwork not collected within 28 days of the initial order is not eligible for a refund.
If you want to return a print after 14 days it is the galleries discretion to refund or offer a credit note. We do not offer refund on all extended returns.
*If you purchase a print as a Christmas gift between 1st – 31st December, we will extend our usual return policy until the 14th January. However any prints bought prior won’t be eligible for a refund or exchange. This is due to the fact that we have to pay the artists for your purchase.*
If you’re not happy with your print, simply return it to us within 30 days of delivery.
Due to the overwhelming success of Clifford's original 1972 print we thought we would release a new version with updated colours in a reduced size for those who didn't bag the very few left from his first edition. The original print produced many years ago was drawn by hand without the use of the computer and the new artwork uses the same positive to produce this beautiful piece of graphic design.
Printed this time using water-based inks and printed onto G F Smith 350gsm Colorplan.
Edition of 200, signed.
All deliveries are fully insured.
Unframed prints will be with you in a week.
Framed Prints will be with you in two weeks.
If you’re not happy with your print, simply return it to us within 30 days of delivery.
I've got some great prints from the exhibitions they have at the studios. My favourite print was a present and has made it out to Hong Kong with me. Living overseas has really made me appreciate Print Club as it is hard to find good, affordable art.
Source: Google
Jo Ann
Very talented artists!! Love the lettering, illustration and design work presented!
Source: Facebook
Victoria Cottrell
I've bought lots of affordable limited edition prints from Print Club over the years. They have been perfect for decorating our house and I love having original works by street artists and graphic designers up on my walls. I also find that the prints make great wedding and special birthday gifts - an usual and original gift.
Customer service is great and postage always prompt. I would highly recommend them.
