Delivery
UK items will be sent via DPD with next day delivery and the relevant level of insurance and proof of purchase. For large or heavy items or parcels we may use UPS. In this case we will contact you beforehand to arrange a suitable delivery date.
We aim to have all unframed print orders delivered within 3 working days.
In some cases where items are made to order, delivery may take longer than usual. Please bear in mind most items are handmade one-offs or from small editions so we may sell out of certain items at particularly busy periods. In this case we will advise you of a delivery date.
Shipping to non UK countries will be sent via Royal Mail’s overseas parcel services. Insurance will be obtained for goods.
Please note that shipment to non UK countries may be subject to import duties and tax. Additional charges must be paid by the customer. PRINT CLUB LONDON has no control over these charges and bears no responsibility.
Please get in touch if you require a parcel to arrive by a certain date: [email protected]
LOCAL COLLECTIONS
If you’re local to us, you might like to opt for ‘local pick up‘ at the online check out. This refers to collection from the Print Club Studio address. We’re open from 9am-6pm, Monday-Friday. If you’d like to see other prints while you’re here that’s great, simply advise our studio assistant in advance via email to: [email protected] or call us on 0207 254 9028
**Please do let us know if you would like to collect your print on the same day or following day from the time you placed the order, so we can get everything prepared for you**
BREAKAGES & DAMAGED ITEMS
If any item arrives damaged please contact us immediately and keep the item and packaging used. Please photograph the damaged item and email us, we will discuss options: [email protected]. A replacement will be dispatched after we have either received the damaged item or after advice from Interlink Express. Please wait for our instructions before returning the item to us.
For faulty items please return the goods to us within 14 days with receipt. We will offer a replacement or refund the cost of the item. In some cases the print you purchased may no longer be available as once an edition is sold out it cannot be reproduced. If this is the case you will be refunded.
LOST ITEMS
If your item does not arrive within 7 days of dispatch for UK and 14 days for rest of the world, please contact us in case delivery has been delayed.
Items returned to us by the postal service marked as not called for or unclaimed by the receiver will require additional postage costs to be paid before we can resend.
We cannot be held responsible if a parcel has gone missing due to the postal address being filled in incorrectly or missing important information. However, if we notice the address is incomplete, we will contact you before dispatch.
Risk of loss passes to you once the item has been passed to the carrier (Royal Mail or UPS).
FRAMED ORDERS
All of our frames are made to order, when purchasing please note that framed prints can take up to two weeks to arrive from the date of purchase.
