Returns for items in perfect condition can be made within 30 days of your initial order. If you wish to make a return you must inform us in writing within 30 days of making your order. When making a return you must send the item using a fully tracked delivery service and appropriate insurance as we will not be held responsible for items missing or damaged on their return journey. Please note, we cannot accept returns unless you have kept the original packaging and are able to repackage the item securely using this.
You will be given the option of an exchange or we will refund your payment minus postage. We aim to reimburse you within 14 working days. Items made to order are not subject to returns. For example, any artwork printed to order will be non-returnable. Due to monitor settings colours may vary slightly from the colours you see on screen. However if large variations occur we will advise before shipment.
Damaged items must be notified with 72 hours of receiving the artwork. After this point we cannot offer a refund or replacement.
Please note framed items are non-refundable. We offer a discretionary 2 months on framed artwork warranty.
If you return a print you will be refunded the value of your order, minus the original £9.50 shipping charge.
If you exchange a print you will be charged £9.50 for the second order.
If your print arrives damaged and you need to return it then please advise us first and then send it back via 2nd class signed for. The maximum we will cover for return shipment is £4.00 for 2nd class signed for UK and £20 for international.
Please note these terms and conditions refer to the Online Shop only.
If you order a print for collection but fail to collect we can hold the print for 6 months after which time it will be returned to the artist and no refund will be given. Any artwork not collected within 30 days of the initial order is not eligible for a refund.
If you want to return a print after 30 days it is the galleries discretion to refund or offer a credit note. We do not offer refund on all extended returns.
Gift vouchers are eligible for refund within 30 days of placing the order, to the original cardholder only. Vouchers are not exchangeable for cash, and can only be redeemed against purchases or workshop bookings from printclublondon.com.