FREE UK SHIPPING*
We now offer Free UK shipping to all unframed artworks! This doesn’t apply to framed artwork!
UK items will be sent via Interlink Express with next day delivery and the relevant level of insurance and proof of purchase. For large or heavy items or parcels we may use UPS. In this case we will contact you beforehand to arrange a suitable delivery date.
We aim to dispatch your parcel within 4 working days for UK orders. All items will be dispatched as soon as possible and will be delivered within 2 weeks or as stated on product page. Once dispatched we will email you a dispatch notification.
In some cases where items are made to order, delivery may take longer than usual. Please bear in mind most items are handmade one-offs or from small editions so we may sell out of certain items at particularly busy periods. In this case we will advise you of a delivery date.
IF YOU RETURN A PRINT YOU WILL BE CHARGED THE SHIPPING FEE OF £9 AND REFUNDED THE BALANCE OF YOUR ORDER.
IF YOU EXCHANGE A PRINT YOU WILL BE CHARGED £9 FOR THE SECOND ORDER. FREE DELIVERY IS ON 1ST ORDERS.
If you’re local to us, you might like to opt for ‘local pick up’ at the online check out. This refers to collection from the Print Club Studio address. We’re open from 9am-6pm, Monday-Friday. If you’d like to see other prints while you’re here that’s great, simply advise our gallery manager in advance via email to: firstname.lastname@example.org or call us on 0207 254 9028
**Please do let us know if you would like to collect your print on the same day or following day from the time you placed the order, so we can get everything prepared for you**
Shipping to non UK countries will be sent via Royal Mail’s overseas parcel services. Insurance will be obtained for goods.
Please note that shipment to non UK countries may be subject to import duties and tax. Additional charges must be paid by the customer. PRINT CLUB LONDON has no control over these charges and bears no responsibility.
International orders will be shipped within a week of placing the order & can take up to three weeks to arrive at the delivery address.
Please get in touch if you require a parcel to arrive by a certain date: email@example.com
BREAKAGES & DAMAGES
If any item arrives damaged please contact us immediately and keep the item and packaging used. Please photograph the damaged item and email us, we will discuss options: firstname.lastname@example.org. A replacement will be dispatched after we have either received the damaged item or after advice from Interlink Express. Please wait for our instructions before returning the item to us.
For faulty items please return the goods to us within 14 days with receipt. We will offer a replacement or refund the cost of the item. In some cases the print you purchased may no longer be available as once an edition is sold out it cannot be reproduced. If this is the case you will be refunded.
If your item does not arrive within 7 days of dispatch for UK and 14 days for rest of the world, please contact us in case delivery has been delayed.
Items returned to us by the postal service marked as not called for or unclaimed by the receiver will require additional postage costs to be paid before we can resend.
We will always try to resolve if a package has gone missing but, cannot be held respnsible if the customer has filled out incorrect details for delivery. Please note that we always keep an eye out for incorrect postage addresses and will contact the customer if we feel it may not arrive to the destination to confirm the address