Returns for items in perfect condition can be made within 30 days of your initial order. If you wish to make a return you must inform us in writing within 30 days of making your order. When making a return you must send the item using a fully tracked delivery service and appropriate insurance as we will not be held responsible for items missing or damaged on their return journey. Please note, we cannot accept returns unless you have kept the original packaging and are able to repackage the item securely using this.
You will be given the option of an exchange or we will refund your payment minus postage. We aim to reimburse you within 14 working days. Items made to order are not subject to returns. For example, any artwork printed to order will be non-returnable. Due to monitor settings colours may vary slightly from the colours you see on screen. However if large variations occur we will advise before shipment.
Damaged items must be notified with 72 hours of receiving the artwork. After this point we cannot offer a refund or replacement.
Please note framed items are non-refundable. We offer a discretionary 2 months on framed artwork warranty.
If you return a print you will be refunded the value of your order, minus the original shipping charge paid.
If you exchange a print you will be charged shipping for the second order.
If your print arrives damaged and you need to return it then please advise us first and then send it back via 2nd class signed for. The maximum we will cover for return shipment is £4.00 for 2nd class signed for UK and £20 for international.
Please note these terms and conditions refer to the Online Shop only.
If you order a print for collection but fail to collect we can hold the print for 6 months after which time it will be returned to the artist and no refund will be given. Any artwork not collected within 30 days of the initial order is not eligible for a refund.
If you want to return a print after 30 days it is the galleries discretion to refund or offer a credit note. We do not offer refund on all extended returns.
Gift vouchers are eligible for refund within 30 days of placing the order, to the original cardholder only. Vouchers are not exchangeable for cash, and can only be redeemed against purchases or workshop bookings from printclublondon.com.
If you’re not happy with your artwork, simply return it to us within 30 days of delivery.
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ABOUT THE ARTIST
Caroline Tomlinson
Caroline graduated from Central St Martins in 2002. She lived and worked in London for 15 years before deciding to follow the sunshine and reside in beautiful Cape Town. Caroline has worked with a large range of clients, based all over the world and across many different sectors. This year has seen her collaborate with leading photographers, directors and designers on a broad range of projects. Both for personal projects and commercial work. Her work has been published on a variety of platforms including TV and onsite installations. Her expressive images and inky handwriting have also come to life through animation. She is visible in fashion editorial and advertising campaigns, and has created portraits of some of the worlds leading fashion designers and style icons for leading fashion publications. Recent clients include: Rankin, Town & Country, Stella Magazine and Tresemmé.
Sometimes she misses London. But never the weather.
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