STANDARD DELIVERY
Unframed prints will be with you within 7 working days.
Framed prints may take up to 3 weeks.
EXPRESS
Unframed prints will be with you within 3 working days.
Framed prints within 9 working days. Please note this is only available on limited items, some bespoke frames will take 2 – 3 weeks. We will contact you if this is the case.
PRIORITY
Unframed orders made before 12pm will be with you the next working day. Orders made after 12pm we aim to send out the same day if possible.
Framed prints within 3 working days. Please note this is only available on limited items, some bespoke frames will take 2 – 3 weeks. We will contact you if this is the case.
UK items will be sent via DPD/DHL with next day delivery once ready to ship and the relevant level of insurance and proof of purchase. For large or heavy items or parcels we may need to look into alternative options, in this case we will contact you beforehand to arrange a suitable delivery date.
In some cases where items are made to order, delivery may take longer than usual. Please bear in mind most items are handmade one-offs or from small editions so we may sell out of certain items at particularly busy periods. In this case we will advise you of a delivery date.
Please get in touch if you require a parcel to arrive by a certain date: shop@printclublondon.com
If a parcel is returned to us via DPD and delivery has to be attempted for a second time you will need to pay the delivery fee of £9.50.
INTERNATIONAL DELIVERY
Please allow 10 to 12 working days for international delivery.
Shipping to non-UK countries will be sent via UK Mail overseas parcel services. Insurance will be obtained for goods.
Please note that shipment to non-UK countries may be subject to import duties and tax. Additional charges must be paid by the customer. Print Club London has no control over these charges and bears no responsibility.
Please get in touch if you require a parcel to arrive by a certain date: shop@printclublondon.com
Framed artwork cannot be shipped internationally.
If you wish to return any artwork you are responsible for returning the print on a tracked service. Once the artwork has been received we will issue you a refund minus the original shipping fee.
For full international delivery charges please see table below:
Delivery Destination Price Countries
UK
£9.50
USA
£33
Europe Zone 1 (by road)
£25
Austria, Belgium, Germany, Luxembourg, and Netherlands
Europe Zone 2 (by road)
£30
Czech Republic, France, Hungary, Italy, Monaco, Slovakia and Slovenia
Ireland
£40
Rest of Europe
£50
Australia, New Zealand, China, Hong Kong, Singapore and Japan
£45
Rest of World
£60
LOCAL COLLECTIONS
If you’re local to us, you might like to opt for ‘local pick up ‘ at the online check out. This refers to collection from the Print Club Studio address . We’re open from 10am-5pm, Monday-Friday. If you’d like to see other prints while you’re here that’s great, simply advise us in advance via email to: shop@printclublondon.com or call us on 0207 254 9028
**Please do let us know if you would like to collect your print on the same day or following day from the time you placed the order, so we can get everything prepared for you**
BREAKAGES & DAMAGED ITEMS
Damaged items must be notified with 72 hours of receiving the artwork. After this point we cannot offer a refund or replacement.
If any item arrives damaged please contact us immediately and keep the item and packaging used. Please photograph the damaged item and email us, we will discuss options: shop@printclublondon.com .
For faulty items please return the goods to us within 14 days with receipt. We will offer a replacement or refund the cost of the item. In some cases the print you purchased may no longer be available as once an edition is sold out it cannot be reproduced. If this is the case you will be refunded.
LOST ITEMS
If your item does not arrive within 7 days of dispatch for UK and 14 days for rest of the world, please contact us in case delivery has been delayed.
Items returned to us by the postal service marked as not called for or unclaimed by the receiver will require additional postage costs to be paid before we can resend.
We cannot be held responsible if a parcel has gone missing due to the postal address being filled in incorrectly or missing important information. However, if we notice the address is incomplete, we will contact you before dispatch.
For any missing items or issue with delivery you have 28 days with which to contact us to discuss. After this point we cannot refund or replace the missing items.
FRAMED ORDERS
All of our frames are made to order, when purchasing please note that framed prints can take up to three weeks to arrive from the date of purchase.
