Positives for Screen Printing + Negatives for Cyanotypes

UK delivery

Standard delivery

• £9.50 – Unframed prints will be with you within 7 working days.
• £19.50 – Framed prints will take up to 3 weeks.
• £29.50 – Extra large framed prints (over 560mm x 760mm) will take up to 3 weeks.

Express

• £12.50 – Unframed prints will be with you within 3 working days.
• £37.00 – Framed prints (smaller than 560mm x 760mm) within 9 working days.
• £51.00 – Extra large framed prints (over 560mm x 760mm) within 9 working days.

Priority

• £14.50 – Unframed orders made before 12pm will be with you the next working day. We aim to send orders made after 12pm the same day if possible.
• £43.00 – Framed prints (smaller than 560mm x 760mm) within 4–5 working days. If we can do it quicker, we will.
• £63.00 – Extra large framed prints (over 560mm x 760mm) within 4–5 working days. If we can do it quicker, we will.

UK orders are sent with DX next-day delivery once they’re ready to ship, with the relevant level of insurance. For large or heavy items we may need to use another service; if so, we’ll contact you first to arrange a delivery date.

Some items are made to order and may take longer to arrive. Most of our works are handmade one-offs or small editions, so some may sell out at busy times. If this affects your order, we’ll tell you and give you a delivery date.

If you need your order to arrive by a certain date, please get in touch: [email protected]

International delivery

Please allow 10 to 12 working days for international delivery. Orders outside the UK are sent with UK Mail overseas parcel services, with insurance. Framed artwork can’t be shipped internationally.

International delivery charges (unframed prints only):

Orders sent outside the UK may be charged import duties and taxes. These are payable by you, and we have no control over them.

If you refuse to pay import charges and the parcel comes back to us, we’ll treat it as a change-of-mind return. We’ll refund the item price and the standard delivery charge, less the actual return costs and charges we’re billed.

Returns from outside the UK follow our Returns & Refunds Policy. If you change your mind, you pay the return postage. If your order is faulty or damaged, we pay.

Damaged or faulty items

If your order arrives damaged or faulty, please email [email protected] with your order number and photos of the item and its packaging. Keep the packaging for now.

Telling us within a few days helps us claim from the courier, but your rights don’t end after a set number of days. We’ll arrange the return at our cost and give you a refund, replacement or repair.

Some editions sell out and can’t be reprinted. If we can’t replace your print, we’ll refund you in full. See our Returns & Refunds Policy for full details.

Lost or late parcels

If your order hasn’t arrived within 7 days of dispatch in the UK, or 14 days elsewhere, please contact us and we’ll trace it. Your order is our responsibility until it’s delivered. If it’s lost, we’ll send a replacement if one is available, or refund you in full.

We’re not responsible for parcels lost because of an incorrect or incomplete address given at checkout, but we’ll help to trace them. If an address looks incomplete, we’ll contact you before dispatch.

If a parcel comes back to us because it couldn’t be delivered or wasn’t collected from the depot, we’ll contact you. We’ll charge our standard delivery rate to send it again.

Framed orders

Our frames are made to order, so please allow up to three weeks for framed prints to arrive.

If you change your mind, you can return framed artwork from our listings within 30 days of delivery, like any other item. Framed works need a courier, so we’ll arrange the collection and deduct its cost from your refund: up to £19.50, or £29.50 for extra-large framed prints. Bespoke framing made to your own choices can’t be returned because you’ve changed your mind, but it’s fully covered if it’s faulty or damaged.

Last updated: October 2026

This policy explains what to do if something you’ve bought from us is faulty or damaged, or if you’ve simply changed your mind. It forms part of our Terms & Conditions and doesn’t affect your legal rights.

If your order is faulty, damaged or not as described

This covers anything that arrives damaged, develops a fault, isn’t what you ordered, or doesn’t match its description or photos.

1. Tell us. Email [email protected] with your order number and photos of the item and its packaging. If the box or tube looks damaged when it arrives, please photograph it before opening. Keep the packaging for now.

If something was damaged in transit, telling us within a few days helps us claim from the courier. It isn’t a deadline: you don’t lose your rights by telling us later.

2. Wait for our return instructions. We’ll cover the cost of the return. We’ll send you a prepaid label, arrange a courier collection, or refund your reasonable postage costs. For framed or large works, we’ll arrange a collection. Sometimes we won’t need the item back at all.

3. Choose how we put it right.

• Within 30 days of delivery: you can have a full refund, or a replacement if we have one.

• After 30 days: you can ask us to repair or replace the item. If we can’t (for example, because the edition has sold out), or the repair or replacement doesn’t fix the problem, you can keep the item with a price reduction or return it for a refund.

• If you return an item for a refund more than six months after delivery, we may reduce the refund to reflect the use you’ve had of it.

Your refund covers the price of the item and the delivery charge you paid. We’ll refund you within 14 days of agreeing that you’re entitled to it, to your original payment method.

Problems that appear within six months of delivery are treated as having been there on delivery, unless we can show otherwise. After six months, you may need to show that the problem was there when the item was delivered.

What isn’t a fault

• Natural variations that are part of a hand-made print, such as slight differences in ink coverage, colour or registration between prints in an edition, and deckled or hand-torn edges. Our listings and Buyer’s Guide to Screen Prints explain these.

• Damage caused after delivery, such as accidental damage, damage from framing or hanging, or fading and marks from direct sunlight or damp.

• Normal wear and tear.

If you’ve changed your mind

You can return most items within 30 days of the day you receive them, for any reason. The law gives you 14 days; we give you 30.

Items you can’t return because you’ve changed your mind

• Items made to your specifications, such as commissioned artwork, or bespoke framing to your own choices rather than the frames shown on our listings
• Personalised items
• Gift vouchers more than 30 days after purchase, or once used
• Workshop places (see section 9 of our Terms & Conditions)

These items are still fully covered if they’re faulty, damaged or not as described.

How to return an item

1. Tell us within 30 days of delivery. Email [email protected] with your order number and the items you’re returning. You can use the cancellation form at the end of this policy, but you don’t have to.

2. Send the item back within 14 days of telling us, to Print Club London, Unit 3, 10–28 Millers Avenue, London E8 2DS.

3. Pack it carefully. Use the original packaging if you still have it, or a sturdy tube or box that protects it just as well. The item is your responsibility until it reaches us, so we recommend a tracked and insured service. Keep your proof of postage.

Return postage

You pay the cost of sending the item back.

• Unframed prints and most other items can be posted back to us.

• Framed artwork usually can’t go by post. Contact us and we’ll arrange a courier collection, then deduct the cost from your refund. This is up to £19.50 for a framed print, or £29.50 for an extra-large framed print (over 560 × 760 mm). You can arrange your own courier instead if you prefer.

Condition of returned items

You can unwrap and inspect an item as you would in a shop. Please don’t frame, mount, hang or write on it while you decide.

If an item comes back with its value reduced because it was handled more than that, we may reduce your refund to reflect the loss in value. In some cases this may be the full value. We’ll send you photos and explain before making any deduction.

Your refund

• We’ll refund the price of the item.

• If you return your whole order, we’ll also refund the standard delivery charge. If you paid for express or priority delivery, we’ll refund the standard rate for your order instead of the full amount.

• If you return only part of an order, we’ll refund any part of the delivery charge that was only for the items you’re returning.

• If we arranged a courier collection, we’ll deduct its cost.

• We’ll refund you within 14 days of receiving the item back, or of you giving us proof that you’ve sent it, whichever is sooner.

• Refunds go to your original payment method, with no fee.

Exchanges

If you’d like a different work instead, return the item for a refund and place a new order. Delivery charges apply to the new order.

Cancelling before we dispatch

Email us as soon as possible. If we haven’t sent your order yet, we’ll cancel it and refund everything you paid, including delivery.

After 30 days

We may accept a later return as a goodwill gesture, with a refund or a credit note. This is at our discretion and doesn’t affect your rights if an item is faulty.

Collection orders

If you ordered online for collection, you can cancel at any time before you collect, for a full refund. Once you’ve collected, you have 30 days to return the item under the change-of-mind rules above.

Gifts

If you bought something as a gift, the recipient can return it using your order number. Refunds go to the original payment method. If the recipient prefers, we can offer an exchange or a credit note instead.

Orders outside the UK

• The same rules apply.

• If you change your mind, you pay the return postage. If your order is faulty or damaged, we pay.

• We can’t refund import duties or taxes you paid on delivery, as these go to your local customs authority. You may be able to reclaim them from that authority.

• If you refuse to pay import charges and the parcel comes back to us, we’ll treat it as a change-of-mind return. We’ll refund the item price and the standard delivery charge, less the actual return costs and charges we’re billed.

Gift vouchers

You can get a refund for an unused gift voucher within 30 days of buying it. We’ll refund the full amount you paid, including any postage, to the original purchaser’s payment method.

Bought in person?

If you bought from our gallery or studio in person, the faulty goods rights above apply in full. The law doesn’t give a right to return in-person purchases because you’ve changed your mind, but get in touch and we’ll see what we can do.