Unframed prints will be with you within 7 working days.
Framed prints may take up to 3 weeks.
EXPRESS
Unframed prints will be with you within 3 working days.
Framed prints within 9 working days. Please note this is only available on limited items, some bespoke frames will take 2 – 3 weeks. We will contact you if this is the case.
PRIORITY
Unframed orders made before 12pm will be with you the next working day. Orders made after 12pm we aim to send out the same day if possible.
Framed prints within 3 working days. Please note this is only available on limited items, some bespoke frames will take 2 – 3 weeks. We will contact you if this is the case.
UK items will be sent via DPD/DHL with next day delivery once ready to ship and the relevant level of insurance and proof of purchase. For large or heavy items or parcels we may need to look into alternative options, in this case we will contact you beforehand to arrange a suitable delivery date.
In some cases where items are made to order, delivery may take longer than usual. Please bear in mind most items are handmade one-offs or from small editions so we may sell out of certain items at particularly busy periods. In this case we will advise you of a delivery date.
Please get in touch if you require a parcel to arrive by a certain date: shop@printclublondon.com
If a parcel is returned to us via DPD and delivery has to be attempted for a second time you will need to pay the delivery fee of £9.50.
INTERNATIONAL DELIVERY
Please allow 10 to 12 working days for international delivery.
Shipping to non-UK countries will be sent via UK Mail overseas parcel services. Insurance will be obtained for goods.
Please note that shipment to non-UK countries may be subject to import duties and tax. Additional charges must be paid by the customer. Print Club London has no control over these charges and bears no responsibility.
Please get in touch if you require a parcel to arrive by a certain date: shop@printclublondon.com
Framed artwork cannot be shipped internationally.
If you wish to return any artwork you are responsible for returning the print on a tracked service. Once the artwork has been received we will issue you a refund minus the original shipping fee.
For full international delivery charges please see table below:
Delivery Destination
Price
Countries
UK
£9.50
USA
£33
Europe Zone 1 (by road)
£25
Austria, Belgium, Germany, Luxembourg, and Netherlands
Europe Zone 2 (by road)
£30
Czech Republic, France, Hungary, Italy, Monaco, Slovakia and Slovenia
Ireland
£40
Rest of Europe
£50
Australia, New Zealand, China, Hong Kong, Singapore and Japan
£45
Rest of World
£60
LOCAL COLLECTIONS
If you’re local to us, you might like to opt for ‘local pick up‘ at the online check out. This refers to collection from the Print Club Studio address. We’re open from 10am-5pm, Monday-Friday. If you’d like to see other prints while you’re here that’s great, simply advise us in advance via email to: shop@printclublondon.com or call us on 0207 254 9028
**Please do let us know if you would like to collect your print on the same day or following day from the time you placed the order, so we can get everything prepared for you**
BREAKAGES & DAMAGED ITEMS
Damaged items must be notified with 72 hours of receiving the artwork. After this point we cannot offer a refund or replacement.
If any item arrives damaged please contact us immediately and keep the item and packaging used. Please photograph the damaged item and email us, we will discuss options: shop@printclublondon.com.
For faulty items please return the goods to us within 14 days with receipt. We will offer a replacement or refund the cost of the item. In some cases the print you purchased may no longer be available as once an edition is sold out it cannot be reproduced. If this is the case you will be refunded.
LOST ITEMS
If your item does not arrive within 7 days of dispatch for UK and 14 days for rest of the world, please contact us in case delivery has been delayed.
Items returned to us by the postal service marked as not called for or unclaimed by the receiver will require additional postage costs to be paid before we can resend.
We cannot be held responsible if a parcel has gone missing due to the postal address being filled in incorrectly or missing important information. However, if we notice the address is incomplete, we will contact you before dispatch.
For any missing items or issue with delivery you have 28 days with which to contact us to discuss. After this point we cannot refund or replace the missing items.
FRAMED ORDERS
All of our frames are made to order, when purchasing please note that framed prints can take up to three weeks to arrive from the date of purchase.
STANDARD DELIVERY
Unframed prints will be with you within 7 working days.
Framed prints can take up to 3 weeks.
EXPRESS
Unframed prints will be with you within 3 working days.
Framed prints can within 9 days.
PRIORITY
Unframed orders made before 12pm will be with you the next working day. Orders made after 12pm we aim to send out the same day if possible.
Framed prints within 3 days
INTERNATIONAL DELIVERY
Please allow 10 – 12 workings days for International Delivery.
Please note that shipment to non-UK countries may be subject to import duties and tax. Additional charges must be paid by the customer. Print Club London has no control over these charges and bears no responsibility.
Returns for items in perfect condition can be made within 30 days of your initial order. If you wish to make a return you must inform us in writing within 30 days of making your order. When making a return you must send the item using a fully tracked delivery service and appropriate insurance as we will not be held responsible for items missing or damaged on their return journey. Please note, we cannot accept returns unless you have kept the original packaging and are able to repackage the item securely using this.
You will be given the option of an exchange or we will refund your payment minus postage. We aim to reimburse you within 14 working days. Items made to order are not subject to returns. For example, any artwork printed to order will be non-returnable. Due to monitor settings colours may vary slightly from the colours you see on screen. However if large variations occur we will advise before shipment.
Damaged items must be notified with 72 hours of receiving the artwork. After this point we cannot offer a refund or replacement.
Please note framed items are non-refundable. We offer a discretionary 2 months on framed artwork warranty.
If you return a print you will be refunded the value of your order, minus the original £9.50 shipping charge.
If you exchange a print you will be charged £9.50 for the second order.
If your print arrives damaged and you need to return it then please advise us first and then send it back via 2nd class signed for. The maximum we will cover for return shipment is £4.00 for 2nd class signed for UK and £20 for international.
Please note these terms and conditions refer to the Online Shop only.
If you order a print for collection but fail to collect we can hold the print for 6 months after which time it will be returned to the artist and no refund will be given. Any artwork not collected within 30 days of the initial order is not eligible for a refund.
If you want to return a print after 30 days it is the galleries discretion to refund or offer a credit note. We do not offer refund on all extended returns.
Gift vouchers are eligible for refund within 30 days of placing the order, to the original cardholder only. Vouchers are not exchangeable for cash, and can only be redeemed against purchases or workshop bookings from printclublondon.com.
If you’re not happy with your artwork, simply return it to us within 30 days of delivery.
Claudia is a printmaker and designer currently working independently. She was trained in printed textiles but loves working with paper and a mixed-bag of other materials. Her work often layers drawing with texture.
